Back in the early days of digital content distribution, you’d have no recourse if you purchased anything that you either didn’t like or didn’t need, but times are different now. More and more digital platforms are offering refunds for digital purchases. The newest member of this welcoming trend is Microsoft and its Xbox self-service refunds.
“You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.”
The only criteria for the refund is that the app or game must have under 2 hours of use time. It does not work on DLCs, season passes, and add-ons. In the case of a pre-order, the refund can only be requested until a day after the official launch.
To request a self-service refund:
- Head over to account.microsoft.com and sign-in.
- From the top menu bar, select Payment & billing > Order history. From the top menu bar, select Payment & billing > Order history.
- Navigate to a purchased game or app, and select Request a refund.
At the time of writing, it appears that the feature is only available on the Xbox Alpha ring. Official release should come in the near future.