Charter Sued Over Slow Internet Speeds, 640,000+ Customers Allegedly Affected
Charter Communications has been sued by the state of New York. The reason? Slow internet speeds.
The lawsuit, which simply seeks full restitution, was filed by New York Attorney General Eric Schneiderman, who told customers that “The allegations in today’s lawsuits confirm what many of you have long suspected… Spectrum-Time Warner has been ripping you off.”
According to the lawsuit, Charter’s recent acquisition, Time Warner Cable, had been ripping off customers since 2012 by selling them higher speed internet services than it could actually deliver. As a result, more than 640,000 customers received slower internet services than were advertised, resulting in many not being able to access content from sites such as Netflix, YouTube, and Facebook. Further, as many as 900,000 customers were knowingly provided older generation modems which could not even achieve the advertised internet speeds.
Late last year, Schneiderman investigated several internet providers which included Charter Spectrum, Verizon, and Cablevision. Charter is the currently only company which has been sued as a result of the investigation.