T-Mobile Rated Best in Customer Satisfaction, Net Promoters, Likelihood to Recommend in 2016


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T-Mobile is looking pretty smug these days as Nielsen recently released their Mobile Insights for 2016 ranking T-Mobile #1 in Overall Satisfaction. This comes at no surprise as T-Mobile CEO, John Legere, made customer service and customer satisfaction a top priority for the company when he joined T-Mobile as CEO in 2012. In addition to an aggressive social media customer service campaign, T-Mobile has also initiated numerous Un-carrier moves which eliminated wireless service pain points such as contracts, overages, fees, and more.

tmobile overall satisfaction ratings 2016

According to the stats which are based on surveys of more than 30,000 participants a month, T-Mobile was able to beat out its competitors Verizon, AT&T and Sprint on Overall Satisfaction every single month in the past year.

In addition to Overall Satisfaction, T-Mobile also destroyed its competitors in Service Satisfaction, Net Promoter Score and Likelihood to Recommend. That being said, the competitors are Verizon, AT&T and Sprint, so the bar isn’t all that high to begin with, but hey gotta give credit where credit is due. Congratulations, T-Mobile!


Source: T-Mobile

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